Refund policy
Return and Refund Policy
At MAGNNATY, customer satisfaction is our top priority. We take pride in providing high-quality products and ensuring a seamless shopping experience. However, due to the nature of our business, we do not accept returns or offer refunds under any circumstances.
No Returns or Exchanges
All sales are final. Once an order has been placed and processed, it cannot be cancelled, modified, or returned. We strongly encourage our customers to review their orders carefully before completing the purchase.
No Refunds
We do not offer refunds for any reason, including but not limited to:
- Change of mind or incorrect product selection
- Buyer’s remorse
- Shipping delays caused by couriers or customs
- Damage caused after delivery
- Incorrect shipping details provided by the customer
Damaged or Defective Items
In the unlikely event that you receive a defective or damaged item, please contact us within 48 hours of delivery at support@magnnaty.com with your order number, clear photos of the item, and a description of the issue. Our team will assess the situation and may offer a replacement or store credit at our discretion.
Lost or Stolen Packages
MAGNNATY is not responsible for lost or stolen packages. If your tracking information shows that your order has been delivered but you have not received it, please contact the shipping carrier directly to file a claim.
Exceptions
We may, at our sole discretion, make exceptions in certain cases, but this is not guaranteed. Any such exception will be handled on a case-by-case basis and will not set a precedent for future transactions.
By placing an order with MAGNNATY, you acknowledge and agree to this Return and Refund Policy. If you have any questions, please reach out to us at support@magnnaty.com.
Thank you for shopping with us!
MAGNNATY
Website: MAGNNATY.com
Support Email: support@magnnaty.com
General Email: general@magnnaty.com