Shipping policy


Shipping Policy

At MAGNNATY, we strive to provide you with a seamless shopping experience. Below, you'll find all the necessary details regarding our shipping process, timelines, and order handling.

Order Processing & Shipping Time

  • All orders are processed within 1-5 business days. Once your order has been processed, you will receive a confirmation email with tracking information (if applicable).
  • Shipping times may vary depending on the destination, customs clearance, and other external factors.

Estimated Delivery Time

  • Our standard shipping is free of charge for all orders.
  • Delivery times vary by location, but on average, orders are delivered within 2-6 weeks. Some remote areas may experience longer shipping times.

Order Tracking

  • If tracking is available for your order, you will receive a tracking number via email once your package has been shipped. Please note that tracking updates may take a few days to appear.
  • If you have any concerns regarding the status of your order, feel free to contact our support team.

Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer.
  • We do not have control over these fees and cannot predict the exact amount. We recommend checking with your local customs office for more information.

Incorrect Address & Failed Delivery

  • Please ensure that your shipping address is accurate at checkout. If an order is returned due to an incorrect address or failed delivery attempts, customers may need to cover reshipping costs.
  • Once an order is placed, we are unable to make changes to the shipping address.

Lost, Misplaced, or Damaged Parcels

  • MAGNNATY is not responsible for lost, misplaced, or damaged parcels. If you experience any issues with delivery, we recommend contacting the carrier directly.
  • In rare cases of missing deliveries, our support team will assist in any way possible, but we do not guarantee replacements or refunds.

Please note that our free shipping option may take up to 120 working days depending on external circumstances beyond our control.

For any inquiries, feel free to reach out to us:
📩 Support Email: support@magnnaty.com
📩 General Inquiries: general@magnnaty.com